One of our discussion points at yesterday's YM session was our SOY HU results. To start with there were plenty of smiles (the results were good!) Then came the pondering looks... as I asked the Team HOW we can maintain AND improve on our 48% AT rate. After a round table discussion, I asked the Team to put into writing how each of them would do this.
Dylan put it most succinctly: SOY HU we got 48% AT. I think we could get more if we continue the Star Cards and possibly do more events. By the end of Term 2 we are trying to get 49% AT and at Term 4 EOY we are trying to get 50%.
Just love how the Team is readily using the SMART approach in our thinking, planning & doing!
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